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What should be included in a customer service training calendar?
A training calendar can help leaders outline what topics their customer service team should focus on and when they should deliver critical training, development, and practice opportunities.
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Which is the best way to train your customer service staff?
Use online tools like Lessonly or Udemy to build guides and tutorials for your customer service staff. You can include exactly what you need in the order that makes the most sense. It can be time consuming up front, but the effort will pay off as your team grows. 3. Customer interviews and sales calls
Why do you need customer service skills training?
Customer experience training is crucial to any organization that works with people. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills feel a greater sense of value and commitment to their job.
Last Update: Oct 2021
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